The Client: A Philadelphia-based payroll service knew the revenue possibility of selling its existing base of 1,000+ payroll clients some additional services. However, after seeing the dismal results from a mailing they did on their Premium Only Plan (POP) they turned to us for help.
What They Sent: Prior to our involvement, this payroll service mailed a one-page letter to their client base outlining their Flexible Compensation Plans (FCP). The hard costs for printing, letterhead/envelopes and postage was ~$1,300 -- this did not include the hours it took for them to write the letter. After the letter generated $0 (yes, ZERO DOLLARS) in sales, one of the managers asked our CEO, Glenn Fallavollita, if he could improve the performance of the letter.
The Challenge: After reviewing the letter, we saw many ways to improve the letter's copy, format and low-risk offer. The client, like many other payroll services, fell victim to using the typical Fortune 500 "business style" of writing. You probably know the format of the letter: "Dear Mr. Smith," an introductory paragraph, two paragraphs about what they wanted to say and then a closing sentence that said, "Please contact us for further information on how we can help you."
What We Did: We repositioned the letter's copy so that it hit the emotional hot-buttons of the target base, reworked using a simple, yet powerful marketing formula. After 6+ major changes to the letter, the client sent the letter (yes, it was still only one page) to the same client database about 6 1/2 weeks after the initial one was mailed. We also gave the staff a sales script to follow-up the campaign shortly after the letter hit clients' desks. We then had them mail their clients a second letter around 14-days after the initial mailing. |